![]() ![]() After several phone calls, I was able to discover that I was erroneously double-billed for a screening on service date. I am repeatedly receiving "unpaid bill" statements, emails, & phone calls for what they're stating is an unpaid $30 copay from. I absolutely do not owe anything & my account should reflect that. I am required to pay & do pay the copay upfront immediately before each visit. I go to ***** ****** Urgent Care in Levittown regularly for screenings (typically 1-2 time(s) per month). I started receiving a bill in early April 2021 from ***** ****** for what appears to be an unpaid copay. Major issue now is they now sent ALL medical bills directly to collections with my address on To this day I have called over 50 times to check on status to have this cleared up. The rep at billing (******) had to file a review because she was not able to pull back the amount sent to collections on her own. I live at the same address for 24 years, no changes. It was discovered in minutes that my bill was in house and had been sent back as invalid address even though it was all correct. I called immediately to the Reading Hospital billing office on their next business day. ![]() Two days after my payment due date, which I didn't even realize I missed without receiving my statement, I got a letter from collections. This was a monthly bill for a payment plan. I need this removed from collections and added to the repayment plan we all agreed to.ĭispute is : the federal postal service sent back to the Reading Hospital a statement bill of mine, saying the address was invalid, and it was not, it was correct. Since this agreement Reading Hospital has sent my account to collections so we've repeatedly asked them to honor their agreement with me, review the calls and contact us back, but they've been unresponsive or have stated they don't understand what went wrong and can't help. I've made the all the payments plus more when I can. I again started receiving calls from a collection firm a month or two later so we called again and was again reassured that everything looked fine. Earlier this year one representative told me that their system went "haywire" after the COVID outbreak and accidently sent many accounts to collections that shouldn't have gone but she would make sure everything was included in the original plan. My wife and I have called more than 20x since 2019 to make sure that all of my medical bills were placed into a repayment plan and were advised each and every time by multiple representatives that they all were included in this plan. ![]()
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